Bilingual Web Reservation Agent
Reports to: Manager, Web Reservations
Department: Web Reservations
Location: Mississauga, ON or Montreal, QC
Summary:
If you are fluently bilingual in French and English, have a great passion for vacation planning, and are a natural when it comes to customer service and making someone’s day – this is the role for you!
Responsibilities:
- Web Reservations
- Process internet bookings
- Re-book customers if required
- Queue all Sabre bookings
- Assisting customers with inquiries such as baggage, documentation, seat selection etc.
- Selling Insurance or Vendor products
- Answering calls trying to trouble shoot website issues
- Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift Cards, Direct Deposit
- Assist customers in purchasing their travel product
- Data Entry - Finance
- Confirm and input, modify credit card payment and invoices in Clientlinq software
- Add all pricing into Clientlinq software
- Service / Resolve all files that are returned with price and or credit card discrepancies
- Sending invoices to client
- Customer Service
- Answer incoming telephone inquiries, emails
- Contact customers via email or phone with pricing or credit card issues
- Courtesy calls
- Interact with 3rd party vendors, tour operators via email and telephone
- Send E-tickets to all pending customers
- Other duties as assigned
- The Skills, Experience and Requirements You Need to be Successful
- Microsoft Knowledge – Outlook, Word, Excel
- GDS - Sabre
- Bilingualism in English and French required
- Superior customer service skills
- Excellent problem solving skills
- Data entry speed and accuracy required
- TICO (Ontario) / OPC (Montreal) asset
Are You Ready to Be a Part of Our Driving FORCE
Please submit your cover letter and resume to resume@travelbrands.com no later than the closing date. Internal candidates should inform their immediate Manager of their interest in applying. You must have completed a minimum of six (6) months of service in your current position. Only qualified candidates in good standing will be considered for this position!
*Notice to Candidates – You will be contacted if you are selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Red Label Vacations Inc. will provide accommodation, accessible formats and communication supports for the interview upon request*
